Refund Policy
Quick and hassle-free refunds
Quick Processing
Refunds processed within 5-7 business days
Multiple Methods
Refund to original payment method
Full Refund
100% refund for eligible returns
Refund Eligibility
You are eligible for a full refund if:
- Item is returned within 7 days of delivery
- Product is in original condition with tags attached
- Original packaging is intact
- Item has not been used, washed, or altered
- Return request is approved by our team
Refund Process
- Initiate Return: Go to "My Orders" and select the item to return
- Return Approval: Our team will review and approve your return request
- Product Pickup: We'll schedule a pickup from your address
- Quality Check: Returned item will be inspected for condition
- Refund Processing: Refund will be initiated once item passes inspection
- Refund Credit: Amount will be credited to your original payment method
Refund Timeline
Credit/Debit Cards
5-7 business days after refund initiation
Net Banking
3-5 business days after refund initiation
UPI/Wallets
1-3 business days after refund initiation
Cash on Delivery
Bank transfer within 7-10 business days
Partial Refunds
Partial refunds may be issued for:
- Items with minor defects or damage
- Products returned without original packaging
- Items returned after the 7-day window (case-by-case basis)
- Products with missing accessories or tags
Non-Refundable Items
The following items cannot be refunded:
- Innerwear and intimate apparel
- Customized or personalized items
- Items damaged due to misuse or negligence
- Products purchased during final sale events
- Gift cards and vouchers
Refund Status Tracking
You can track your refund status through:
- Your account dashboard under "My Orders"
- Email notifications at each step
- SMS updates on refund processing
- Customer support at +91 9876543210
Contact Support
For any questions about refunds or to check your refund status, contact our customer support team at refunds@navyatha.com or call +91 9876543210. Our team is available Mon-Sat, 9AM-8PM.