Returns and Exchange Policy
Returns or exchange for damaged products only
Important Policy Update
Returns or exchange for damaged products only.
Opening video must be without any cuts or edits.
Return and Exchange Policy
- • Returns or exchanges are accepted for damaged products only
- • Opening video must be recorded without any cuts or edits
- • Video must clearly show the product condition upon opening
- • Original packaging and tags must be intact
- • Refund or exchange will be processed after video verification
Video Requirements
- • Record the entire unboxing process in one continuous video
- • No cuts, edits, or breaks in the recording
- • Show the outer packaging, inner packaging, and product clearly
- • Highlight any damage or defects found
- • Submit video along with return request
How to Claim Return/Exchange
- Record unboxing video without cuts or edits
- Contact our customer support with order details
- Submit the unboxing video for verification
- Our team will review and approve valid claims
- Return pickup will be scheduled for approved cases